Terms and Conditions

Last updated: 13 October 2026

These terms govern the use of the Infusão Spa website and the booking of treatments at Infusão Spa. By creating an account or making a booking, you accept them. Please read them together with our Privacy Policy.

1. Who we are

Infusão Spa is operated by Infusão Spa Unipessoal, Lda., NIF 519356730, Rua da Bica do Marquês 43 A, 1300-087 Lisboa, Portugal. Email: support@infusaospa.com. Phone: +351 912 558 157.

2. Your account

• You need an account to book online. Accounts are personal and for adults aged 18 or over.
• Please give accurate details, including a phone number where we can reach you about your bookings, and keep them up to date in My account.
• Keep your password confidential. You are responsible for bookings made with your account; tell us straight away if you think someone else has used it.
• You can close your account at any time in My account or by writing to us.

3. Bookings

• A booking is confirmed when you receive our confirmation email.
• You can book online up to 2 hours before the start of a treatment, subject to availability.
• When you choose a time, we hold it for you for 10 minutes while you complete the booking.
• To keep the schedule fair, each account can hold a limited number of upcoming online bookings at the same time.
• Some services, such as experiences for two, can only be booked by phone, WhatsApp or in person.
• Please tell us about any health condition, allergy, pregnancy or other contraindication before your treatment. We may adapt or decline a treatment that is not safe for you.

4. Prices and payment

• Prices are in euros and include VAT at the applicable rate. The price that applies is the one shown when you book.
• You pay at the spa, on the day of your treatment, using the payment methods available there. Nothing is charged on the website.
• We issue an invoice for every payment.

5. Changes and cancellations

• You can cancel online, free of charge, up to 24 hours before your appointment, in My account or with the link in your confirmation email.
• Less than 24 hours before, please call or email us to cancel or change your booking.
• We do not currently charge for late cancellations or missed appointments. We do record them, and after repeated missed appointments we may ask you to book by phone rather than online. If this changes, the new conditions will apply only to bookings made after the change.
• If you arrive late, we may need to shorten your treatment so that the next client is not delayed.
• If we need to change or cancel your booking, for example because a therapist is unavailable, we will tell you as early as possible and offer another time. If none suits you, the booking is cancelled at no cost to you.
• Because each booking is for a specific date and nothing is paid in advance, the 14-day right of withdrawal for distance contracts does not apply (Decree-Law 24/2014, article 17(1)(l)). You can always cancel as described above.

6. At the spa

• Please arrive a few minutes before your appointment.
• Our treatments are for wellbeing and relaxation. They are not a medical service and do not replace medical advice.
• Please respect the calm of the spa and our team. We may refuse service to anyone who behaves inappropriately.
• We are not responsible for personal belongings left unattended, except where the law provides otherwise.

7. Using the website

• Use the website only for lawful purposes. Do not interfere with its operation or security, or make bookings you do not intend to keep.
• The texts, images, logos and design of the website belong to Infusão Spa or its licensors and may not be reused without permission.
• We try to keep the website available and accurate, but we cannot guarantee that it will be free of interruptions or errors.

8. Personal data

We handle your personal data as described in our Privacy Policy.

9. Liability

Nothing in these terms limits your rights as a consumer under Portuguese law. We provide our services with due care, and we are not responsible for losses caused by events beyond our reasonable control.

10. Complaints and disputes

• If something is not right, please tell us first at support@infusaospa.com. We will do our best to resolve it quickly.
• You can also use the Complaints Book (Livro de Reclamações), available at the spa and online at www.livroreclamacoes.pt.
• For a consumer dispute, you can turn to an alternative dispute resolution entity: the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt). More information is available on the Consumer Portal, www.consumidor.gov.pt.

11. Changes to these terms

We may update these terms. The version published on this page on the day you book applies to that booking.

12. Applicable law

These terms are governed by Portuguese law. Disputes are settled by the courts with jurisdiction under the law, without prejudice to your rights as a consumer.

These terms are available in Portuguese, English and French. If the versions differ, the Portuguese version prevails.